You can ask us to delete your PlanB account and personal data at any time. This page also serves as our data deletion instructions for users who shared details through Facebook or Instagram lead ads or WhatsApp.
How to request deletion
- Submit the request form below. Give us your name, email and the reason. Prefer email? Write to support@planbhealthcare.com with the subject "Delete my PlanB account".
- Verify it's you. We will send an OTP to your registered mobile number or email to confirm the request.
- We delete your data. We will delete your account and personal data within 7 days and confirm it to you.
Request account deletion
What gets deleted
Deleted
- Your profile and contact details
- Saved preferences and consents
- Enquiry and lead records, including those from ads and WhatsApp
- Uploaded files not required by law
May be retained
- Consultation, prescription and billing records we or clinics must keep by law
- Security and fraud-prevention logs
- Data needed to resolve disputes
Retained records are kept only for as long as the law requires and are not used for marketing.
Deleting only some data
If you only want specific data removed, such as stopping marketing messages or removing your phone number, choose "Other" as the reason and tell us what to remove in the details box.
Before you delete
- Deletion is permanent. You will lose access to your appointment history and saved details.
- Download any prescriptions or reports you need first, or ask your doctor for a copy.
- Cancel any upcoming appointments you no longer want.
Need help?
If you have trouble or want to check the status of a request, write to support@planbhealthcare.com with your reference number. See also our Privacy Policy.